The good news is that we can learn skills, strategies and processes to manage conflict.
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When we say “Conflict”, the first word comes to our mind is Fight, Avoid, Anger, Lose, Pain, Control, War, Hate, Impasse, Loss, Destruction, Bad, Fear, Wrong doing, Mistake etc., As you can see, conflicts is almost universally perceived as a negative occurrence. Often, a conflict presents opportunities for improvement.
As I shared in my last blog post that a conflict is a situation when the interests, needs, goals or values of involved parties interfere with one another. Therefore, it is important to understand (and apply) various conflict resolution techniques.
It involves exploring an issue to identify the underlying interests of the parties in order to arrive at an outcome that meets both sets of concerns.
Collaborating might take the form of exploring a disagreement to learn from each other’s insights, or looking for a creative solution to an interpersonal problem. An individual who competes pursues his or her own interests without regard to the other person’s goals and seeking to impose his power in order to win his position.
A conflict is a common phenomenon in the workplace. Conflict Management Technique is the practice of recognizing and dealing with disputes in a rational, balanced and effective way.